Storage Church End Terms and Conditions of Service

These Terms and Conditions set out the basis on which Storage Church End provides storage, removals, transport, packing, and related services. By making a booking, using our facilities, or allowing us to handle your goods, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person, firm, or company that requests or receives services from Storage Church End.

We, us, our means Storage Church End.

Services means any removal, transport, packing, loading, unloading, storage, handling, or related services that we agree to provide.

Goods means the items and belongings that you ask us to handle, move, pack, store, or otherwise manage.

Storage Facility means any premises or unit where goods are stored under these Terms and Conditions.

Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation we issue.

2. Scope of Services

Storage Church End provides removals and storage services for domestic and commercial customers, including collection, transportation, delivery, and storage of goods within the United Kingdom. Any additional services such as packing, unpacking, dismantling, reassembly, or specialist handling will only be provided if specifically agreed in writing.

We reserve the right to decline to provide services in respect of any goods that are prohibited under these Terms and Conditions, unsafe to handle, or which in our reasonable opinion pose a risk to persons, property, or the environment.

3. Booking Process

All bookings for removals or storage must be made directly with Storage Church End. You may request a quotation, which will normally be provided based on the information you supply regarding access, volume of goods, special items, dates, and locations.

Any quotation we provide is an invitation to treat and is not binding until we confirm acceptance of your booking. Quotations are generally based on standard working hours and reasonable access. Additional charges may apply if circumstances differ from those stated when the quotation was prepared.

A booking is only confirmed when we have issued written confirmation, which may be by electronic means. By confirming a booking, you warrant that you are the owner of the goods or have full authority from the owner to enter into the contract on their behalf.

You must promptly inform us of any changes to the information provided at the time of quotation, including changes to addresses, access conditions, dates, volume, or nature of goods. We reserve the right to amend or withdraw a quotation or adjust the charges if material changes occur.

4. Payments and Charges

All charges for services will be set out in our quotation or subsequent written communication. Unless otherwise agreed, charges are payable in advance for storage services and either in advance or on the day of service for removals and handling services.

We may require a deposit at the time of booking. Any such deposit is non-refundable unless otherwise stated in these Terms and Conditions or required by law. The remaining balance must be paid in accordance with the payment terms notified to you.

We may accept various common methods of payment, subject to change from time to time. You are responsible for ensuring that cleared funds are received by us by the due date. If payment is not received when due, we may suspend or refuse to provide services and may deny access to stored goods until payment is made in full.

We reserve a lien over all goods in our possession for all sums due to us under any contract with you. If you fail to pay outstanding charges within a reasonable period after written notice, we may, in accordance with applicable law, sell or otherwise dispose of some or all of the goods to recover the sums owed and any associated costs.

Where charges are based on time, mileage, volume, or weight, they may be adjusted if the actual work, distance, or quantity differs from that originally quoted. Additional charges may also apply for delays outside our control, waiting time, congestion, difficult access, or out-of-hours work where not already included in the agreed price.

5. Cancellations and Changes

You may request cancellation or rearrangement of your booking by giving us written notice. The following cancellation provisions will normally apply, unless otherwise stated in writing at the time of booking.

If you cancel more than a reasonable time before the agreed service date, we will usually refund any payment made, less any non-refundable deposit or reasonable administrative costs already incurred.

If you cancel within a short period prior to the agreed service date, we may charge a cancellation fee that reflects our lost time and any costs we have incurred in preparing for your job, including staff scheduling and vehicle allocation.

We reserve the right to cancel or reschedule services where necessary due to circumstances beyond our control, including but not limited to severe weather, road closures, safety concerns, staff illness, equipment failure, or legal restrictions. In such cases, we will seek to rearrange your booking as soon as reasonably practicable. Our liability for cancellation in these circumstances will be limited to refunding any pre-paid charges for services not provided.

6. Customer Responsibilities

You are responsible for ensuring that adequate and safe access is available at collection and delivery points, including access for vehicles and staff. You must notify us in advance of any restrictions such as parking limitations, low bridges, narrow roads, stair-only access, lifts, or internal obstacles that may affect our ability to carry out the services.

You are responsible for arranging any required parking permissions or permits and for paying associated charges or fines unless we have expressly agreed otherwise in writing. Where parking is not available or restricted, we may charge for additional time or costs incurred.

Unless packing services are expressly included in our quotation, you are responsible for properly packing and securing the goods for transport, including using appropriate materials and containers. Fragile or high-value items should be clearly identified and suitably protected.

You must remove or disconnect any fixtures, fittings, and appliances that you wish us to move, unless we have agreed to provide dismantling or disconnection as part of the services. Electrical, gas, and plumbing disconnections must be carried out by suitably qualified persons.

You must not ask our staff to do anything that may endanger their safety, breach road traffic or health and safety laws, or expose us to legal liability. You agree to supervise or have a representative present during collection and delivery to provide instructions and confirm that the services have been completed according to your requirements.

7. Goods Not Accepted for Handling or Storage

We do not accept for transport or storage any of the following categories of goods, and you must not include them in any consignment or storage unit.

Explosive, flammable, or hazardous materials including but not limited to gases, fuels, chemicals, paints, solvents, fireworks, or similar substances.

Illegal goods, stolen property, or items whose possession or transport is prohibited by law.

Perishable items including food and plants that may deteriorate, attract pests, or cause contamination.

Cash, securities, precious metals, jewellery of significant value, valuable collections, or other items of unusually high value, unless we have expressly agreed in writing to handle them and have appropriate insurance arrangements in place.

Animals or living organisms of any kind.

If any such items are found among your goods, we may remove, dispose of, or otherwise deal with them at your expense and without liability to you, and we may report any illegal items to the relevant authorities.

8. Waste Regulations and Prohibited Disposal

Storage Church End operates in compliance with applicable UK waste management and environmental regulations. We are not a general waste carrier or disposal service and will not remove or dispose of household rubbish, builder waste, hazardous waste, or fly-tipped materials unless expressly agreed as an additional service and carried out in accordance with relevant law.

You must not leave waste materials, rubbish, or prohibited items within our storage facility or vehicles, or request that we dispose of them contrary to legal requirements. Any waste removal services that we agree to provide will be subject to separate charges and conditions.

Where we discover that waste or prohibited items have been included among your goods without prior disclosure, we may arrange for lawful disposal and charge you for all associated costs, including any fines or charges imposed by authorities or waste operators.

You agree to indemnify us against any loss, damage, fines, or claims arising from your failure to comply with waste and environmental regulations or from the inclusion of prohibited or hazardous materials in your goods.

9. Our Liability

We will exercise reasonable care and skill in providing our services. Our liability for loss of or damage to goods, or for other loss arising from our services, is subject to the limitations set out in this section.

We are not liable for any loss or damage that arises wholly or mainly from inherent defects, characteristics, or natural deterioration of the goods, or from normal wear and tear. We are not liable for loss or damage resulting from your failure to pack goods properly where packing was your responsibility, or your failure to take out adequate insurance for high-value items.

We are not liable for loss or damage caused by circumstances beyond our reasonable control, including but not limited to war, terrorism, civil unrest, industrial action, severe weather, natural disasters, road closures, or acts of government or public authority.

Our liability for loss of or damage to goods, whether arising in contract, tort, or otherwise, shall be limited to a reasonable and proportionate amount, having regard to the value of the goods and the level of charges paid for the services, unless a higher level of liability has been expressly agreed in writing and you have paid any applicable additional charges.

We are not liable for indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or emotional distress, even if such loss was reasonably foreseeable.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

10. Insurance

You are strongly advised to ensure that your goods are adequately insured for transport and storage. Our own insurance may provide limited cover under specific terms and conditions, but this will not necessarily reflect the full replacement value of your goods.

Unless expressly confirmed in writing, our charges do not include all-risks insurance for your goods. You should check with your own insurer whether your existing policies cover removals and storage and arrange additional cover if required.

11. Claims and Complaints

If you believe that your goods have been lost or damaged, or that we have failed to provide the services with reasonable care and skill, you must notify us in writing as soon as practicable and in any event within a reasonable period after becoming aware of the issue.

You must provide details of the loss or damage, including any relevant evidence such as photographs, inventories, or receipts. We may inspect the goods and the location before accepting or rejecting a claim.

We will investigate any complaint in good faith and aim to reach a fair resolution. Our liability, if any, will be determined in accordance with these Terms and Conditions and applicable law.

12. Access to Stored Goods

Access to goods stored at our facility is subject to our operating procedures, security measures, and reasonable notice requirements. We may restrict access where necessary for safety, maintenance, or legal reasons.

We may require proof of identity and verification of authority before granting access to stored goods. We reserve the right to refuse access to any person who cannot demonstrate appropriate authority or who behaves in a threatening, abusive, or unsafe manner.

13. Termination of Storage

Either party may terminate storage by giving reasonable written notice in accordance with any notice period specified in our storage agreement. On termination, all outstanding charges must be paid, and you must arrange for removal of your goods from our facility by the agreed date.

If you fail to remove your goods following termination, or if charges remain unpaid, we may exercise our rights of lien and sale or disposal as described in these Terms and Conditions and in accordance with applicable law.

14. Data Protection and Privacy

We will handle personal data in accordance with applicable UK data protection legislation. We will use your personal information for the purposes of providing our services, managing our relationship with you, and meeting our legal obligations.

We may share your information with insurers, legal advisers, or regulatory authorities where necessary. We will take reasonable measures to protect your information from unauthorised access, loss, or misuse.

15. Governing Law and Jurisdiction

These Terms and Conditions and any contract between you and Storage Church End are governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions or any contract for services, subject to any consumer rights you may have to bring proceedings in your local court.

16. General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

No failure or delay by us in exercising any right or remedy shall operate as a waiver of that or any other right or remedy. No variation of these Terms and Conditions shall be effective unless made in writing and signed by or on behalf of Storage Church End.

These Terms and Conditions, together with any written quotation or confirmation we issue, set out the entire agreement between you and us in relation to the services and supersede any prior discussions or understandings.